CINCINNATI (May 14, 2024) – The Christ Hospital Health Network has been named a top health system brand in America by Monigle. The Humanizing Brand Experience Vol. 7 report is a definitive study of healthcare experience from the consumer perspective.
The Christ Hospital Health Network was ranked 45 out of more than 200 healthcare brands nationwide. The final report was informed by more than 26,000 consumers revealing key trends, insights and strategies shaping the future of healthcare.
“The Christ Hospital Health Network remains committed to improving the health of our community and creating patient value by providing exceptional outcomes and the finest experiences for every one of our patients and families,” said Debbie Hayes, President & CEO of The Christ Hospital Health Network. “This recognition validates our people-first approach and the investments we’ve made in our culture, brand and experience to build lasting connections with the communities that we serve.”
Health systems were evaluated using Monigle's Humanizing Brand Experience framework, which uses a structural equation model (SEM) focused on:
•Sensorial: What consumers see and hear from a brand, including its buzz, aesthetics and environmental spaces
•Intellectual: What consumers associate and understand about a brand, including its employees, outcomes and transparency
•Emotional: The emotional connection a brand builds with consumers, including a sense of security, freedom and confidence
•Behavioral: How a brand builds engagement with consumers, including through positive interactions, digital tools and virtual care
For more information on the rankings, you can view the full report here.
About The Christ Hospital Health Network
The Christ Hospital Health Network consists of an acute care hospital located in Mt. Auburn, a remote hospital location in Liberty Township, five ambulatory outpatient centers and dozens of medical offices throughout the region. For more than 130 years, The Christ Hospital has provided compassionate care to those it serves. Made up for more than 1,300 physicians and more than 6,500 team members, our mission is to improve the health of our community by providing exceptional outcomes in an affordable way. The Network was recognized by U.S. News & World Report as the #1 hospital in the Cincinnati Region and named to Newsweek’s World’s Best Hospitals list in 2024. It is also a Press Ganey Guardian of Excellence Award recipient, which recognizes top-performing healthcare organizations that achieve the 95th percentile or above of performance in patient experience.