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Hospital Billing
The Christ Hospital charges for hospital services on an itemized basis. Fees for other physician services and affiliate providers, such as radiologists and anesthesiologists, will be billed separately. Questions regarding these fees should be discussed with the physician or affiliate provider.
A financial representative is available on-site on C-level, next to the Cashier’s office, to answer any questions regarding your charges or insurance coverage and assist in filling out the financial aid application.
Billing questions for The Christ Hospital should be directed to customer service at 513-585-1600 or 1-866-714-7650. Customer service assists with providing copies of itemized bills, updating patient and insurance information and setting up payment arrangements. The Christ Hospital cannot extend credit, however, Visa, MasterCard, American Express, Discover and checks are accepted.
To pay your bill, please send your account number and payment to:
The Christ Hospital
P.O. Box 635904
Cincinnati, OH 45263-5904
OR
Customer Service PFS
The Christ Hospital
2139 Auburn Avenue
Cincinnati, OH 45219
Insurance Billing
You are responsible for providing all insurance coverage information and establishing the proper sequencing of primary and secondary coverage (coordination of benefits) at the time of registration. Co-payments are due prior to discharge.
The Christ Hospital will send a bill to your primary insurance company within a few days of your discharge. Your insurance company is expected to pay the hospital within 30 days. After your visit, you should receive an Explanation of Benefits (EOB) from your insurance company stating how much the insurance company paid and how much money you owe. Your payment is due within 10 days of receipt of your EOB. You are responsible to verify that your insurance company pays The Christ Hospital in a timely manner. Fulfilling this responsibility may require you to contact your insurance company. Your coverage is a contract between you and your insurance company. We will help you present your claim, but you must take ultimate responsibility for your account.
Most insurance plans have determined certain services that may not be covered, such as preventative visits, immunization or elective procedures. We try to inform you of the rules ahead of time, but we don’t always know if a service is covered. Since there are so many coverage plans available to patients, you are encouraged to review your policy and contact your insurance company.
Medical Eligibility Program
The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs, which pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime you may qualify. Our hospital financial counseling department will assist you with the application process.
Under/Uninsured Patients
Financial assistance programs are available to assist you if you are unable to pay for medically necessary hospital services. You must complete a financial assistance application (FAA) and supply proof of family income claimed on the application. You may be required to provide proof of residency listed on the application.
This program covers the hospital bill on a sliding scale up to 100% of the billed charges. To qualify for this program, you must:
- Have no insurance or other third party which will pay all or part of your hospital bill
- Have a family income of no more than 300% of the Federal Poverty Guidelines
- Complete a Financial Assistance Application
You can obtain a financial assistance application by downloading Page 1 and Page 2 here, or from the registrar, financial representatives or by calling customer service at 513-585-1600 or 1-866-714-7650. Submit the completed and signed application along with proof of income and residency in the postage paid envelope provided in the application packet.
Discount to Self Pay Patients Who Do Not Qualify for Financial Assistance Program:
The hospital recognizes the fact that not all patients will qualify for our Financial Assistance Program, generally due to income levels that exceed the current guidelines. When a patient does not qualify for Financial Assistance and has no insurance, an automatic 40% discount is applied to all hospital charges.
Hospital Price Disclosure
Pursuant to Section 3727.12 of the Ohio Revised Code, you are entitled, upon request, to a list of the usual and customary charges for room and board, and the usual and customary charges for a selected number of x-ray, laboratory, emergency room, operating room, delivery room, physical therapy, occupational therapy and respiratory therapy services. If you would like a copy of the charge list, please call the hospital cashier office at 513-585-2302 or click here to see a list of common procedures and their hospital charges.
***Charges listed on the Price Disclosure document do not include charges for physician fees, specialists, or charges for any additional tests ordered for your care.
Equal Service to All
Title VI of the Civil Rights Act of 1964 requires that The Christ Hospital, an acceptor of federal financial assistance under the Medicaid program, does not refuse, limit or terminate services to patients or assign or transfer patients on the grounds of race, color or national origin. Patients or applicants who feel they have been the subject of a discriminatory act of practice may file formal complaints directly with the Ohio Department of Public Welfare or the Office for Civil Rights, HEW. The hospital also is in compliance with Section 504 of the Rehabilitation Act of 1973 in that it does not discriminate against patients on the grounds of physical handicap.