Through the COE program, members have access to total hip and knee replacements as well as spine surgery as a bundled service. The COE has been thoughtfully and specifically designed to offer exceptional care and value, the very best outcome, an outstanding patient experience all with a simplified financial process in which the patient only receives one bill.
From your very first phone call to your final physician visit, our team works together to ensure you receive seamless care and a patient experience that is the very best in the country.
Clermont County Plan
When using the Centers of Excellence for joint replacement or spine surgery you will be eligible for a $200 dollar reduction in your deductible.
If you are interested in enrolling in the program or would like more information, please call 888-936-7246. A representative will talk with you about your eligibility and schedule a call with you and the apprpriate Nurse Navigator. During the call, you will learn more about the program, talk with the navigator about your needs, and determine the best next step for you.
Following your call, you will receive a Patient Experience Packet which will include additional information about your surgeon or surgeons you may be considering, relevant travel information, parking and directions information, forms, and more. All forms, records, and imaging should be sent to the Nurse Navigator.
For any additional questions, please reference our Frequently Asked Questions.