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The Christ Hospital Wins Consumer Loyalty Award from NRC Health

The Christ Hospital has earned the regional 2017/2018 Consumer Loyalty Award from patient experience firm NRC Health

9/10/2018

The Christ Hospital has earned the regional 2017/2018 Consumer Loyalty Award from patient experience firm NRC Health. The award recognizes hospitals across the country that garner extraordinary loyalty from their patients. The Christ Hospital ranked #28 out of 100 nationally, and number one in our region.

In 2017, NRC Health decided to sunset the Consumer Choice Awards. During this award’s lifespan, The Christ Hospital was recognized as the region’s Most Preferred Hospital for 22 consecutive years. NRC Health has now adopted the Loyalty Index as their single trackable metric and benchmark of healthcare consumer loyalty. This metric provides a 360 degree view of consumer loyalty and recognizes top performers in the healthcare industry.

This is the award’s inaugural year, which gives its winners a singular distinction. They were selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country. NRC Health surveys more than 310,000 households in the contiguous U.S., measuring their engagement with healthcare brands in their communities. Organizations that win the Consumer Loyalty Award score exceedingly well on seven different measures of patient loyalty:

• Access • Brand score • Engagement • Need • Motivation • Experience • Net promoter score

“The Consumer Loyalty Award is a significant accomplishment and a very prestigious honor. It demonstrates that our mission of improving the health of the community and creating patient value resonates with the community…and that patients and families truly value the care that our exceptional physicians, dedicated employees and tireless volunteers provide,” said Mike Keating, President and CEO of The Christ Hospital Health Network.

“These outstanding healthcare organizations are setting a new standard for elevating the entire patient and consumer experience,” said Brian Wynne, Vice President and General Manager at NRC Health. “This is reflected in the trust and favor that they’ll have earned in their communities. NRC Health commends these organizations for their excellent work in inspiring consumer loyalty.”

For more information about The Christ Hospital, visit www.TheChristHospital.com or call 513-585-2000.

About The Christ Hospital Health Network: The Christ Hospital Health Network is an acute care hospital located in Mt. Auburn with six ambulatory centers and dozens of offices conveniently located throughout the region. The Network is supported by more than 1200 talented physicians and 6000 dedicated employees. Their mission is to improve the health of the community and to create patient value by providing exceptional outcomes, the finest experiences all in an affordable way. They have been recognized by Forbes Magazine as the 29th best employer for women out of 300 in their Best Employers for Women listing, and the 24th best large employer in the nation in their America’s 500 Best Large Employers listing. They have been recognized by National Consumer Research as the region’s Most Preferred Hospital for 22 consecutive years, and also ranked #28 out of 100 for their Consumer Loyalty award. The Network is dedicated to transforming care by delivering integrated, personalized healthcare through its comprehensive, multi-specialty physician network. The Christ Hospital is among only six percent of hospitals in the nation to be awarded Magnet recognition for nursing excellence and among the top five percent of hospitals in the country for patient satisfaction. For more than 125 years, The Christ Hospital has provided compassionate care to those it serves.