Visitor Restrictions During COVID-19

Updated Nov. 11, 2020

Over the past several weeks, hospitals in our community and across the state have continued to see an increase in the number of hospitalized COVID-19 patients. Data suggests that hospitals should expect additional increases in hospitalizations over the next several weeks if the spread does not slow. Therefore, we have implemented the following visitor restrictions. 

While healthcare-related COVID-19 transmission is extremely low, out of an abundance of caution, and to protect your loved ones and our team members, we are limiting exposure to anyone not directly involved in the patient’s care. 

Just as we’ve adapted in real-time to implement these restrictions, the same will be done when it seems safe and reasonable to lift them. We thank you in advance for your support throughout this pandemic and, as always, encourage you to continue seeking care whenever you need it. Learn more about how to access care during COVID-19. If you have any questions, please contact your provider for more details. 

**As a reminder, visitors must wear masks 100% of the time while in our facilities. 

Inpatients

No visitors will be allowed, with the exception of: 

  • End-of-life situations, as determined by the care team 

  • A support person for mothers delivering babies. The support person cannot leave and come back and can't be swapped out for another visitor. Doulas are permitted, but they would be considered your one support person.

  • Parents of newborns who must remain in the Special Care Nursery following delivery will continue to be offered a guest room after the mother is discharged.

  • A single visitor may accompany a patient to their room for one hour after an inpatient surgery.

  • Inpatients having surgery may have their designated visitor be present 30 minutes prior to surgery.

  • Inpatients/Outpatients having a procedure are allowed to have a single visitor in the waiting room during the procedure as space allows. 

The care team is able to facilitate video visits for visitors unable to visit in person and will provide family members regular updates on their patients’ care. 

Emergency Department 

  • No visitors will be allowed. Visitors will be asked to wait in their cars. 

  • If a patient is being admitted, one visitor will be allowed to accompany the patient for 60 minutes. Inpatient guidelines then apply.

Same-Day Surgery/Cath Lab/Electrophysiology/Interventional Radiology 

  • A single visitor may wait in the waiting room if space allows for social distancing. Otherwise, visitors will be asked to wait in their car.

  • A single visitor will be allowed in with the patient for discharge instructions. 

  • If a patient is being admitted, one visitor will be allowed to accompany the patient for 60 minutes. Inpatient guidelines then apply.

Cancer Center 

  • No visitors will be allowed. Visitors will be asked to wait in their cars. 

Outpatient Diagnostic Testing

  • Visitors will be asked to wait in their cars unless the patient has specific circumstances requiring a visitor to be with the patient.

  • If one caregiver is necessary, that caregiver may be taken to the treatment room with the patient or asked to return to the waiting room.

Retail Pharmacy 

  • Patients are still able to pick up their prescriptions from our retail pharmacy on our main campus (access is available via the P1 Skybridge).

The Christ Hospital Physicians 

  • Patients will be required to wear masks for their appointments. If a patient is not willing to wear a mask, we will offer alternative appointment types such as video visits, telephone visits or e-visits if the physician feels they are appropriate. (Masks for children under two are not required.) 

  • Escorts will not be permitted to attend the visits unless approved by the physician for special circumstances such as surgical treatment plan, memory care or other special circumstances. If escorting is required to help the patient into the office, the escort should return to the car immediately upon assisting the patient to the office.

  • One parent or guardian may attend office visits for infants and children.

  • All patients will be asked to wait in their car until the office calls for them to enter the office. Patients should contact the office upon arriving at the parking area. The office will notify you when you should come in for your appointment. 

  • Patients receiving cancer treatments in the outpatient setting will not be allowed to have visitors accompany them during their treatment. 

  • Patients who would like to convert their in-person appointment to virtual should contact the office. Every opportunity to provide alternative visit types will be attempted based upon the patients’ needs

  • Obstetrical patients having an ultrasound, or who have a disability requiring a caregiver present, or who are discussing induction of labor, surgery or unexpected situations may bring one support person. Check with your provider for more details. 

Maintaining safety during the COVID-19 pandemic is our top priority. We realize these protocols can be inconvenient, but they are necessary to ensure the safety of the community and the patients we serve.

If you have any questions during regular business hours, please contact your provider, or call Patient & Guest services at 513-585-1200. After hours, please call 513-585-2000.

Mask and Face Covering Guidelines 

Patients and visitors are required to wear a mask or face covering upon entry to all Christ Hospital Health Network facilities, to help prevent the spread of COVID-19. Find full details on our face coverings guidelines page. 


MyChart Bedside

The MyChart Bedside team has added the FaceTime app to all tablets and iPads due to current visitor restrictions in the wake of the COVID-19 outbreak. The feature is helping patients stay connected to their families and can even serve as an alternative care option for some departments to visit inpatients virtually, helping to slow the spread of coronavirus by allowing for social distancing.