Visitor Restrictions During COVID-19

Updated Visitor Policies – Effective 09/22/21

As the number of COVID- 19 hospital admissions, ICU admissions and positivity numbers in this region continue to climb at an alarming rate, and we evaluate our organizational guidelines for optimal safety, we will be implementing new visitor restrictions, which will go into effect on Wednesday, September 22. 

Just as we’ve adapted in real-time to implement these restrictions, the same will be done when it seems safe and reasonable to lift them. We thank you in advance for your support throughout this pandemic and, as always, encourage you to continue seeking care whenever you need it. Learn more about how to access care during COVID-19. If you have any questions, please contact your healthcare provider for more details. 

General Visitor Policy

  • Patients may have a certain number of visitors determined by the current policy of the patient care area they are in. Please see patient care area specific visitor policies below for details.

  • Visitors should be 12 years or older.

  • Visitors must wear masks throughout the duration of their visit.

  • Visitors must adhere to the 6-feet social distancing requirements.

  • Visitors for inpatient units should check-in at the nurse's desk.

  • Visitors may access take-out food afrom the A-Level Cafeteria (and the seating area is currently closed) nd guest room service meals.

  • Visitors may enter and leave the hospital as needed.

  • Any visitor not agreeing to comply with the above guidelines will not be permitted to enter and/or remain in the building.

  • Exceptions to visitor restrictions will be determined by unit leadership or designee (e.g., end-of-life, extenuating circumstances). Exceptions will be documented in the patient's chart and/or communicated to relevant team members.

The care team is able to facilitate video visits for visitors unable to visit in person and will provide family members regular updates on their patients’ care. 

Flowers

Flowers will be able to be delivered to inpatients (except for ICU patients) Monday-Saturday from 9am-3pm. Florists must deliver flowers to the Heart Center Level C screening station and will not be allowed further into the hospital. Please note: if a patient is discharged or unable to receive flowers for any reasons, the flowers will be sent back with the florist.

Inpatient

  • Patients may have 1 designated visitor each day.

  • The following patients may have up to 2 designated visitors each day:

    • Patients younger than 18 years old

    • Mothers delivering babies

    • Patients in the ICU

  • COVID positive patients may not have visitors if still requiring isolation

  • Doulas are considered part of the medical team.

  • Patients may also have 1 designated clergy member. 

Emergency Department/Cath Lab/Electrophysiology

  • Patients may have up to 2 visitors.

  • If patients are admitted they will follow the visitor plans for that area. 

Cancer Center 

  • Patients may have 1 visitor in clinic

  • No visitors are allowed in the infusion suite.

Same-Day Surgery/Operating Room/Diagnostic Testing

  • Patients may have 1 visitor.

  • If patients are admitted they will follow the visitor plans for that area.

The Christ Hospital Physicians 

  • Patients may have 1 visitor

Maintaining safety during the COVID-19 pandemic is our top priority. We realize these protocols can be inconvenient, but they are necessary to ensure the safety of the community and the patients we serve.

If you have any questions during regular business hours, please contact your provider, or call Patient & Guest services at 513-585-1200. After hours, please call 513-585-2000.

Mask and Face Covering Guidelines 

Although mask-wearing requirements have been lifted in many settings for those who have been vaccinated, masks will continue to be required at all of our locations for staff, visitors and patients. We, along with other hospitals in Greater Cincinnati, carefully evaluated revised guidance from the CDC, the State of Ohio, and other sources and have determined extra precautions are necessary to protect our vulnerable patient populations. Mask-wearing will continue to be monitored and enforced, therefore we ask that you wear a mask to your next visit and to also be respectful toward those who may remind you of our policy. Our greatest concern is for the health and safety of our patients and we rely on the partnership of our visitors, staff and other patients to help ensure their safety. We will continue to evaluate any new information presented by the CDC and other scientific sources and will make changes to the policy when appropriate. 

Masks should not be used on children under age 2 or those having trouble breathing or unable to remove their mask without assistance. 

Find full details on our face coverings guidelines page. 


MyChart Bedside

The MyChart Bedside team has added the FaceTime app to all tablets and iPads due to current visitor restrictions in the wake of the COVID-19 outbreak. The feature is helping patients stay connected to their families and can even serve as an alternative care option for some departments to visit inpatients virtually, helping to slow the spread of coronavirus by allowing for social distancing.