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Visitor Restrictions During COVID-19

Updated Visitor Policies – Effective 11/15/2022

We continually evaluate our organizational guidelines for optimal safety in response to COVID-19. Just as we’ve adapted in real-time to implement these restrictions, the same will be done when it seems safe and reasonable to lift them. We thank you in advance for your support throughout this pandemic and, as always, encourage you to continue seeking care whenever you need it. Learn more about how to access care during COVID-19. If you have any questions, please contact your healthcare provider for more details. 

General Visitor Policy

  • Patients and visitors must wear masks in posted locations where our most vulnerable patients are being treated. Notices are posted in areas where masks are required along with mask dispensers. Learn more about our most recent mask requirements and guidance.

  • The restriction on number of visitors in the room has been eliminated at all locations (room capacity limits based on building and fire codes still apply).

  • Visitors should be 12 years or older (see below for Labor & Delivery exception)

  • Visitors for inpatient units should check-in at the nurse's desk.

  • Visitors may enter and leave the hospital as needed.

  • Any visitor not agreeing to comply with the above guidelines will not be permitted to enter and/or remain in the building.

Flower Deliveries

Flowers can be delivered to inpatients (except for ICU patients) Monday-Friday from 9am-3pm and Saturdays from noon-3pm. Florists must deliver flowers to the Heart Center Level A information desk and will not be allowed further into the hospital. Please note: if a patient is discharged or unable to receive flowers for any reasons, the flowers will be sent back with the florist.

Labor & Delivery

  • All immediate family members including siblings under the age of 12 are now allowed as visitors. Masks are required in the Neonatal Intensive Care Unit.

Inpatient

  • COVID-19 positive patients may not have visitors if still requiring isolation.

Emergency Department/Cath Lab/Electrophysiology

  • If patients are admitted, they will follow the visitor plans for that area. 

Same-Day Surgery/Operating Room/Diagnostic Testing

  • If patients are admitted, they will follow the visitor plans for that area.

Maintaining safety during the COVID-19 pandemic is our top priority. We realize these protocols can be inconvenient, but they are necessary to ensure the safety of the community and the patients we serve. If you have any questions during regular business hours, please contact your provider, or call Patient & Guest services at 513-585-1200. After hours, please call 513-585-2000.

FaceTime Visits through MyChart Bedside

The MyChart Bedside team has added the FaceTime app to all tablets and iPads so the care team can facilitate video visits for visitors unable to visit in person. The feature is helping patients stay connected to their families and can even serve as an alternative care option for some departments to visit inpatients virtually, helping to slow the spread of coronavirus by allowing for social distancing.