Visitor Restrictions During COVID-19

Updated June 3rd, 2021

Over the past several weeks, hospitals in our community and across the state have continued to see a decrease in the number of hospitalized COVID-19 patients, in large part due to efforts to remain cautious and follow guidelines about the spread of COVID-19. 

While healthcare-related COVID-19 transmission is extremely low, out of an abundance of caution, and to protect your loved ones and our team members, we are limiting exposure to anyone not directly involved in the patient’s care. 

Just as we’ve adapted in real-time to implement these restrictions, the same will be done when it seems safe and reasonable to lift them. We thank you in advance for your support throughout this pandemic and, as always, encourage you to continue seeking care whenever you need it. Learn more about how to access care during COVID-19. If you have any questions, please contact your healthcare provider for more details. 

General Visitor Policy

  1. Patients may have up two visitors at any given time. Visitors can change/switch throughout the day, and can go directly to the patient's room. Visitors may go to the cafeteria for food, but food should be brought back to the patient's room. Eating in the cafeteria is not permitted at this time. Visitors may enter and leave the hospital as needed.

  2. All visitors will be screened prior to entering the hospital.

  3. Visitors must be 12 years or older.

  4. Visitor badges must be visible at all times.

  5. All visitors must wear masks (this includes while being in the patient's room).

  6. Patients diagnosed with COVID-19 are not permitted to have visitors. Exception: For extenuating circumstances and in end of life situations.

  7. Exceptions for non-COVID patients should be determined by Clinical Manager and/or Clinical Supervisor.

  8. Visitors should adhere to social distancing guidelines with the patient while in the room.

  9. Visiting hours are now expanded to 24/7.

  10. Inpatients will now be able to have one clergy visitor throughout the day. Clergy are required to follow the same screening process and visiting hours as other visitors.

  11. Patients who have just delivered a baby will continue to be able to have one support person stay with them overnight.  

  12. Please check with the nursing unit or your provider for any exceptions.

The care team is able to facilitate video visits for visitors unable to visit in person and will provide family members regular updates on their patients’ care. 

Flowers

Flowers will be able to be delivered to inpatients (except for ICU patients) Monday-Saturday from 9am-3pm. Florists must deliver flowers to the Heart Center Level C screening station and will not be allowed further into the hospital. Please note: if a patient is discharged or unable to receive flowers for any reasons, the flowers will be sent back with the florist.

Emergency Department 

  • No visitors will be allowed. Visitors will be asked to wait in their cars. 

  • If a patient is being admitted, one visitor will be allowed to accompany the patient for 60 minutes. Inpatient guidelines then apply.

Same-Day Surgery/Cath Lab/Electrophysiology/Interventional Radiology 

  • A single visitor may wait in the waiting room if space allows for social distancing. Otherwise, visitors will be asked to wait in their car. This applies to inpatients having a procedure (e.g. cath). 

  • A single visitor will be allowed in with the patient for discharge instructions. 

  • If a patient is being admitted, one visitor will be allowed to accompany the patient for 60 minutes. Inpatient guidelines then apply.

Cancer Center 

  • No visitors will be allowed. Visitors will be asked to wait in their cars. 

Outpatient Diagnostic Testing

  • Visitors will be asked to wait in their cars unless the patient has specific circumstances requiring a visitor to be with the patient.

  • If one caregiver is necessary, that caregiver may be taken to the treatment room with the patient or asked to return to the waiting room.

Retail Pharmacy 

  • Patients are still able to pick up their prescriptions from our retail pharmacy on our main campus (access is available via the P1 Skybridge).

The Christ Hospital Physicians 

  • Patients will be required to wear masks for their appointments. If a patient is not willing to wear a mask TCHP will offer alternative appointment types such as video visits or telephonic visits if the physician feels they are appropriate.
  • Masks for children under two are not required.

  • Patients may have up to two (2) people (escorts, caregivers, parents/guardians, other visitors) accompany them to an office visit.  All visitors must wear masks inside the building.  Smaller practices may ask that visitors wait in the car until the patient is called back to allow for appropriate distancing in the waiting room.  Visitor must be at least 12 years old.  

  • Patients receiving cancer treatments in the outpatient setting will not be allowed to have visitors accompany them during their treatment. 

Maintaining safety during the COVID-19 pandemic is our top priority. We realize these protocols can be inconvenient, but they are necessary to ensure the safety of the community and the patients we serve.

If you have any questions during regular business hours, please contact your provider, or call Patient & Guest services at 513-585-1200. After hours, please call 513-585-2000.

Mask and Face Covering Guidelines 

Although mask-wearing requirements have been lifted in many settings for those who have been vaccinated, masks will continue to be required at all of our locations for staff, visitors and patients. We, along with other hospitals in Greater Cincinnati, carefully evaluated revised guidance from the CDC, the State of Ohio, and other sources and have determined extra precautions are necessary to protect our vulnerable patient populations. Mask-wearing will continue to be monitored and enforced, therefore we ask that you wear a mask to your next visit and to also be respectful toward those who may remind you of our policy. Our greatest concern is for the health and safety of our patients and we rely on the partnership of our visitors, staff and other patients to help ensure their safety. We will continue to evaluate any new information presented by the CDC and other scientific sources and will make changes to the policy when appropriate. 

Masks should not be used on children under age 2 or those having trouble breathing or unable to remove their mask without assistance. 

Find full details on our face coverings guidelines page. 


MyChart Bedside

The MyChart Bedside team has added the FaceTime app to all tablets and iPads due to current visitor restrictions in the wake of the COVID-19 outbreak. The feature is helping patients stay connected to their families and can even serve as an alternative care option for some departments to visit inpatients virtually, helping to slow the spread of coronavirus by allowing for social distancing.