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Accessing care during COVID-19

We're working diligently to ensure you can receive convenient and quality care during the COVID-19 pandemic, while also allowing you to socially distance when possible. Here are steps you should take if you need care at this time.

If you have a Christ Hospital provider:

The first thing you should do is call your provider's office for guidance on the most appropriate way to receive care. Based on your current needs and condition, he or she may do one of the following:

  • Schedule you for an in-office visit.

  • Conduct a visit over the phone. (Note that your insurance may be billed for this.)

  • Ask you to do an "e-visit" – secure messaging between you and your primary care provider through MyChart (also may be billed to insurance).

  • Schedule you for a video visit – we're launching these next week for many of our providers. More details to come!

  • Refer you to one of our new respiratory care centers if you're experiencing fever, cough, respiratory or other flu-like symptoms.

  • Ask you to visit one of our Urgent Care Centers. The Urgent Care Centers are open seven days a week for urgent but not emergent conditions, such as rash, urinary tract infections and minor injuries – see full list of conditions here.

  • Or, if your symptoms are severe enough, have you visit one of our emergency departments

If you do not have a Christ Hospital provider:

For new patient visits, the first thing you should do is call your selected provider's office for guidance on the most appropriate way to receive care. Based on your current needs and condition, he or she may do one of the following:

  • Schedule you for an in-office visit.

  • Conduct a visit over the phone. (Note that your insurance may be billed for this.)

  • Schedule you for a video visit – we're launching these next week for many of our providers. More details to come!

For Urgent or Emergency Situations: