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Accessing care during COVID-19

We're committed to providing convenient and quality care during the COVID-19 pandemic.

Surgical procedures have resumed, and our physician offices are open for in-person visits so that you can continue to get the prevention and wellness care you need. (If you choose, those same offices continue to offer video and e-visits.)

Here are steps you should take if you need care at this time.

If you have a Christ Hospital provider:

The first thing you should do is call your provider's office for guidance on the most appropriate way to receive care. Based on your current needs and condition, he or she may do one of the following:

  • Schedule you for an in-office visit.

  • Conduct a visit over the phone. 

  • Ask you to do an "e-visit" – secure messaging between you and your primary care provider through MyChart 

  • Schedule you for a video visit.

  • Reschedule your previously postponed procedure. 

  • Refer you to one of our new respiratory care centers if you're experiencing fever, cough, respiratory or other flu-like symptoms.

  • Ask you to visit one of our Urgent Care Centers. The Urgent Care Centers are open seven days a week for urgent but not emergent conditions, such as rash, urinary tract infections and minor injuries – see full list of conditions here.

  • Or, if your symptoms are severe enough, have you visit one of our emergency departments. 

If you do not have a Christ Hospital provider:

For new patient visits, the first thing you should do is call our new patient scheduling line at 513-585-3000 to find a provider near you who is accepting new patients. Based on your current needs and condition, the provider may:

  • Schedule you for an in-office visit.

  • Conduct a visit over the phone. 

  • Schedule you for a video visit.

For Urgent or Emergency Situations:

Should I delay getting care until the pandemic is over?

It's important that you continue to seek care during the COVID-19 pandemic. Not getting care, particularly for chronic illnesses and urgent or emergency conditions, puts people at high risk for complications later. In particular, doctors recommend calling 911 or going straight to the ER for any of these red-flag symptoms: acute chest pain, shortness of breath, fainting, weakness, difficulty speaking, changes in vision, acute headache or abdominal pain that's severe or does not resolve in a few hours.