Understanding our billing process
As your healthcare partner, we want you to understand our billing process, your health insurance and financial responsibility. We work to empower you with information and help you feel comfortable with your experience with us. Below is a detailed explanation on how we bill and what you can expect during the process.
How it works
When you schedule an appointment or procedure with one of our providers or at one of our locations, a financial counselor will contact you prior to your appointment to go over the cost of the procedure and verify your insurance coverage. At that time, our financial counselors will provide you with an estimate of your out-of-pocket expense or co-insurance. You will have the option to pay your co-insurance at that time. If you are not contacted by a financial counselor prior to your appointment, we will collect your insurance information and co-pay at the time of service. You can also log-in to your MyChart account to verify your insurance and pay your co-insurance anytime before your scheduled appointment.
After you receive care, here is what you can expect:
We'll send a bill, or what's called a claim, to your insurance company for the cost of services.
Your insurance company will send you an explanation of benefits, or an EOB, outlining what they will pay and what you will pay. This is not a bill. It's a review of how your benefits work.
Once the insurance company pays their portion of the claim, we'll send you a billing statement for any remaining balance that you may owe.
This process can take about a month.
Request an Itemized Bill
If you would like to see an itemized bill, please email Financial.Assistance@thechristhospital.com. Include the patient name, DOB, and the date of service. Itemized statements can only be emailed to the email address listed in the patient’s medical record. All itemized statements are sent by Secure Email.
If you have any questions about your bill, contact us. We’re happy to help.
For Hospital Bills
Monday through Thursday, from 9 a.m. to 6 p.m. and Friday, from 8 a. m. to 5 p.m.
For Physician Bills
Weekdays, from 8 a.m. to 4:30 p.m.
Billing from Other Providers
Depending on the care you receive, you may get separate bills for hospital services and the different providers who cared for you while you were at the hospital.
These may include the hospitalist or emergency physician who oversaw your care, the radiologist who read your X-rays, the anesthesiologist who gave you pain medicines before surgery, or the pathologist who analyzed your lab work.
Providers may be employed by The Christ Hospital Health Network or have contracted with us. Examples of contracted providers include:
When you need help with bills from contracted providers, please call the number on your statement. Because they are independent from The Christ Hospital Health Network, they have different billing departments and policies.
Help Paying Your Bill
If you need help paying for your healthcare at The Christ Hospital Health Network, contact a financial counselor as soon as you can. Learn about financial assistance, like Medicaid eligibility, self-pay discounts, financial assistance programs and payment plans.