CINCINNATI (October 15, 2025) – The Christ Hospital has been selected as a Consumer Loyalty “Best In Class” Award recipient for the only loyalty-based hospital rankings recognizing the top U.S. healthcare facilities driving loyalty among their populations.
The Consumer Loyalty Awards recognize NRC Health partners that rank among the top 100 healthcare organizations based on consumer ratings. Rankings are determined using an equally weighted combination of Net Promoter Score (NPS), Brand Perception (overall image and reputation), and NRC Health’s proprietary Human Understanding Metric. The 100 top-scoring partner organizations are included in the ranking.
“Our dedicated team consistently purses excellence in innovative and affordable care which is why so many of our patients remain loyal to The Christ Hospital Health Network,” said Debbie Hayes President and CEO of The Christ Hospital Health Network. “Our community recognizes the exceptional care our team provides with every interaction within our network. We are honored to accept this award on behalf of our team’s commitment to do everything it takes to fulfill our mission and consistently evolve by creating an environment that provides value to our patients, their families and for this community as a whole.”
To qualify for consideration, organizations must receive at least 150 Top-of-Mind mentions in NRC Health’s national Market Insights study between April 1, 2024, and March 31, 2025. Market Insights is the largest online healthcare consumer-perception survey in the U.S., measuring the opinions, behaviors, and profiles of 310,000 people annually.
“The recipients of our 2025 Consumer Loyalty Best in Class Award set the standard for excellence,” said Helen Hrdy, Chief Operating Officer at NRC Health. “Their unwavering focus on Human Understanding and creating meaningful healthcare experiences has built enduring loyalty among the patients they serve. Their achievement is an inspiration to healthcare organizations across the country.”
For the full list of 2025 Consumer Loyalty Award winners, visit the NRC Health website here.
About The Christ Hospital Health Network
The Christ Hospital Health Network consists of an acute care hospital located in Mt. Auburn, a remote hospital location in Liberty Township, eight ambulatory outpatient centers and dozens of medical offices throughout the region. For 135 years, The Christ Hospital has provided compassionate care to those it serves. Made up of more than 1,300 physicians and more than 7,200 team members, our mission is to improve the health of our community by providing exceptional outcomes in an affordable way. The Network was recognized by U.S. News & World Report as the #1 hospital in the Cincinnati Region and named to Newsweek’s World’s Best Hospitals list in 2025.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know the patients, families, consumers, employees, and communities they serve on a human level. Guided by its uniquely empathic heritage, human-centered approach, unmatched national market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes across the healthcare journey. NRC Health has received the 2025 Best in KLAS Award for Healthcare Experience Management. This recognition independently validates NRC Health’s relentless pursuit of excellence in healthcare through innovation and deep partnerships, bringing together its comprehensive experience management platform, advanced technology, and proven techniques to drive the most human healthcare experiences. For more information, email info@nrchealth.comor visit www.nrchealth.com.