The Consumer Loyalty Awards recognize healthcare organizations that consumers rate the highest on an equally-weighted combination of Net Promoter Score (NPS), Brand Perception (overall image and reputation), and NRC Health’s proprietary Human Understanding Metric. The 100 top-scoring organizations are included in the ranking, but only the top 10 of those receive Best in Class designation.
“We are pleased to accept this award on behalf of our team’s commitment to do everything it takes to fulfill our mission and consistently evolve our delivery models to create an environment that provides value to our patients, their families and for this community as a whole,” said Debbie Hayes President and CEO of The Christ Hospital Health Network. “This comes on the heels of our #1 ranking by U.S. News & World Report as the best hospital system in Greater Cincinnati. Our community recognizes the exceptional care and experiences they receive with every interaction in our network. Our dedicated team consistently purses excellence in innovative and affordable care which is why so many of our patients remain loyal to The Christ Hospital Health Network. “
The Christ Hospital Health Network was selected based on results from the NRC Health Market Insights survey, the largest database of healthcare consumer responses in the country. To qualify for consideration, organizations must have received at least 150 “Top-of-Mind" mentions on NRC Health’s national Market Insights study between April 1, 2022 and March 31, 2023. Market Insights measures the opinions, behaviors, and profiles of 310,000 people annually.
"Our 2023 Consumer Loyalty Best in Class Award winners are truly in a class by themselves," said Helen Hrdy, Chief Growth Officer at NRC Health. "The Christ Hospital Health Network has worked to bring human understanding and build patient care experiences that inspire loyalty. Their work is an inspiration to us and hospitals and health systems across the country."
For the full list of 2023 Consumer Loyalty Award winners, visit the NRC Health website here.
About The Christ Hospital Health Network
The Christ Hospital Health Network consists of an acute care hospital located in Mt. Auburn, a remote hospital location in Liberty Township, five ambulatory outpatient centers and dozens of medical offices throughout the region. For more than 130 years, The Christ Hospital has provided compassionate care to those it serves. Made up for more than 1,300 physicians and more than 6,500 team members, our mission is to improve the health of our community by providing exceptional outcomes in an affordable way. The Network was recognized by U.S. News & World Report as the #1 hospital in the Cincinnati Region and named to Newsweek’s World’s Best Hospitals list in 2023. It is also a Press Ganey Guardian of Excellence Award recipient, which recognizes top-performing healthcare organizations that achieve the 95th percentile or above of performance in patient experience.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems. NRC Health is ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report.
Soon-To-Be-Dad, Sam Hubbard, has gifts for Newborns and Dads at The Christ HospitalFather’s Day is here and The Christ Hospital Health Network has partnered with the Sam Hubbard Foundation to surprise some new dads.
The Christ Hospital Recognized in Caring for People Living with DiabetesThe Leapfrog Group and the American Diabetes Association (ADA) announced that The Christ Hospital Health Network has received national designation as a Recognized Leader in Caring for People Living with Diabetes. The Christ Hospital is one of just 37 hospitals in the United States and only system in Ohio earning this recognition for a strong commitment to the safety and well-being of hospitalized people living with diabetes.
First NEOMED Students Arrive for Orientation at The Christ Hospital Health NetworkThe Christ Hospital Health Network announced in November 2025 a groundbreaking partnership with Northeast Ohio Medical University (NEOMED) establishing pathways for future generations of physicians to train for a medical career in Ohio.
The Christ Hospital Health Network to Host Free Webinar on Comprehensive Spine CareOn Tuesday, June 23 at Noon, healthcare providers at The Christ Hospital Health Network will host a free online webinar titled “Conversations for Confidence: Expert Answers on Comprehensive Spine Care.”
The Christ Hospital Health Network Named One of America’s Best Hospitals for Specialized CareThe Christ Hospital Health Network has been named to America’s Best Specialized Hospitals 2026 list by Newsweek. The network was featured for its cardiac, cancer, endocrine, Gastrointestinal, orthopedic and pulmonary care. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider.
Mental Health at the Forefront in Primary Care at The Christ Hospital Health NetworkIn the United States, 1 in 5 U.S. Adults experience a metal health condition each year while more than half of them do not receive treatment. That’s why The Christ Hospital Health Network is making mental health a priority for patients.
The Christ Hospital Health Network Gives Back to Team Members with Health FairTo promote team member well-being, The Christ Hospital Health Network will host its fourth annual Health & Wellbeing Fair at the Mt. Auburn location on Thursday, May 21 from 9 a.m. – 1 p.m.
The Christ Hospital Liberty Township Birthing Center Now a Breast Milk Dispensary as Part of OhioHealth Mothers’ Milk BankThe Liberty Birthing Center, in partnership with the Ohio Milk Bank, is now a Breast Milk Dispensary. Mothers with babies that need pasteurized donor breast milk as a bridge until their own milk comes in can now purchase pasteurized donor milk.