Patient Rights & Responsibilities

Care and treatment will be based on the following rights of the patient and the patient’s personal representative, if any, to: 

• Respectful, considerate and compassionate care including respect for your definition of family and requests for visitors. 
• Effective communication based on your individual needs, including interpreters, translators or assistive devices if needed. 
• The names of physicians and practitioners providing care or services. 
• Notice to a family member/representative and your physician of your admission to the hospital. 
• Receive the notice "An Important Message from Medicare, if applicable." 
• Clear and complete information about your medical status, diagnosis, recommended courses of treatment, prognosis, plans for discharge and continuing healthcare requirements following discharge based on your age, language and in a manner you can understand. This includes access to your medical record within the limits of the law. 
• Respect for and accommodation of your cultural, religious, spiritual and personal values, beliefs, services and preferences. 
• Care provided in a safe and secure environment without the use of restraint or seclusion imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion will only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and will be discontinued at the earliest possible time. 
•  Participate in the development, implementation, and revision of your care plan, including the right to receive complete and current information concerning medical status, diagnosis, treatment, prognosis, discharge plan, and pain management plan. 
• Receive from the physician information needed to give or withhold informed consent for care. 
• Make informed decisions about your care. 
• Make decisions regarding your care directly, through advance directives, or with your personal representative, if any. 
• Be advised of and refuse observation by techniques such as one-way mirrors, tape recorders, television, movies, or photographs or other audio-visual recording technology that do not include closed circuit cameras used in seclusion rooms or common areas. The use of live video or audio telehealth monitoring for patient and/or visitor safety is excluded from refusal. 
• Accept or refuse involvement in a recommended research study. 
• Privacy and confidentiality. 
• Pain management. 
• Include your personal representative, if any, in care, treatment and service decisions. 
• Information regarding outcomes of care, including unanticipated outcomes. 
• Access to healthcare ethics consultants. 
• Access to protective and advocacy services. 
• Assistance in arranging care needed after discharge. 
• Access to request additions to and receive information on disclosures of health information. 
• An itemized bill. 
• Access to the complaint/grievance process by contacting Patient & Guest Services at 513-585-1200, without a negative impact on your care. 
• To receive information regarding the relationship of The Christ Hospital Health Network to other healthcare or educational institutions involved in your care. 
• To receive care in a safe setting, free from physical, sexual, or emotional abuse or harassment, assault, or battery by any other person. 
• To receive care free from discrimination on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, and HIV status or in any manner prohibited by local, state or federal laws. 
• To receive humane services and participate in available services that are consistent with treatment plan in the least restrictive setting, regardless of refusal of any other service; unless that service is a necessity for clear treatment reasons and requires participation. 
• To speak with a Christ Hospital financial counselor. 

Responsibilities

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The following responsibilities are expected from all patients and their personal representatives, if any: 

• Provide accurate and complete information on health, medications and medical history. 
• Ask questions. 
• Follow the instructions and recommended treatment plan. 
• Assume responsibility for your actions if treatment plans are not followed. 
• Ask the physicians and practitioners what to expect regarding pain management, discuss pain relief options withyour physician or practitioner, report your pain level, take part in planning the pain care needed with your physicians and practitioners, and notify the physicians and practitioners if your pain is not relieved. 
• Ask questions when I do not understand what I have been told about your care. 
• Be respectful and considerate of staff, visitors and other patients. 
• Follow hospital policies including those for smoking, safety, and visiting. 
• Payment for services based on necessary and accurate financial information. 

Joint Commission Accreditation

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The Christ Hospital Health Network is accredited by The Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards. For more information, visit JointCommission.org.

Support Services

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Patient & Guest Services 

Patient satisfaction is extremely important at The Christ Hospital Health Network Health Network. Should you have a concern or complaint, please ask to speak to the manager or person in charge. Should you wish to file a grievance, please contact Patient & Guest Services at 513-585-1200. 

If you do not believe your concern can be resolved through Patient and Guest Services, you may contact: 

For care delivered in Ohio: 

Patients may choose to go directly to the Ohio Department of Health with their concern by calling 800-342-0553 or emailing HCComplaints@odh.ohio.gov. Should you wish to contact them in writing, the address for their complaint unit is 246 North High Street, Columbus, Ohio, 43215. 

Medicare patients with quality of care or discharge concerns related to care provided in Ohio can contact Livanta at 1-888-524-9900, TTY/TTD 1-888-985-8775 or in writing at Livanta LLC, BFCC-QIO, 10820 Guilford Road, Suite 202, Annapolis Junction, MD 20701-1105. 

For care delivered in Kentucky: 

Patients may choose to go directly to the Kentucky Cabinet for Health and Family Services Office of Inspector General by calling 859-246-2301 or by sending a fax to 859-246-2307. Should you wish to contact them in writing, write to the Kentucky Cabinet for Health and Family Services Office of Inspector General at 455 Park Place, Suite 120A, Lexington, Kentucky, 40511. 

Medicare patients with quality of care or discharge concerns related to care provided in Kentucky can contact KEPRO at 844-430-9504 or in writing at KEPRO, 5201 West Kennedy Blvd, Suite 900, Tampa, Florida 33609. 

Safety & Security 

Professional safety and security staff are on duty around the clock to assist with lost and found items, parking, escorts, or more serious security issues. If you have a question, ask your care team or call Safety & Security at 513-585-2222. 

Visitation 

The following visitation rights apply to each patient, the patient's support person, if any, and the patient's personal representative, if any. Patients may designate a support person to exercise the patient's visitation rights, if the patient is unable to do so.  

Inpatient 

We acknowledge the importance of family and visitors in the healing process. Family refers to two or more people related in any way – biologically, legally or emotionally. We allow patients to define who family is to them. 

Patients have the right to consent to receive (either orally or in writing) and to receive the visitors the patient designates including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and the patient has the right to withdraw or deny consent to receive specific visitors at any time, either orally or in writing. 

Patients may receive visitors at any time 24 hours per day, 7 days per week, except in the following circumstances: for safety reasons when a patient is in isolation, for infection control reasons, to meet the requirements or recommendations of applicable federal, state or local public health or other regulatory authorities, when a visitor is showing obvious signs of illness, such as symptoms of cold, cough, flu, runny nose, sore throat, cold sores, vomiting, diarrhea, fever, rash, or skin infection, at the patient's physician's order, when children need adult supervision rather than the parent, or at other times when visitation would interfere with the care of the patient or the care of other patients. In the perinatal unit, visitation may also be restricted for any visitors under the age of 14 who are not up to date on immunizations or who have been given the chicken pox vaccine within the last 6 weeks. In the behavioral health unit, visitation is limited to the following hours to allow for patient treatment and therapy: Monday – Friday 4:30 p.m. to 8:00 p.m. and Weekends/Holidays from 10:30 a.m. – 8:00 p.m. When it is clinically appropriate, the behavioral health unit will try to accommodate visitors outside of the standard visitation hours to promote patient and family centered care. 

If you have a private room, your family is welcome to spend the night. Every effort will be made to provide sleeping accommodations. 

For patients in semi-private rooms, guests are asked to conclude their visits by 10 p.m. to allow the patient's roommate to rest.  

Outpatient 

We acknowledge the value and importance of visitors in the outpatient setting. Patients may receive visitors in the outpatient setting, except in the following circumstances: for safety reasons when a patient is in isolation, for infection control reasons, to meet the requirements or recommendations of applicable federal, state or local public health or other regulatory authorities, when a visitor is showing obvious signs of illness, such as symptoms of cold, cough, flu, runny nose, sore throat, cold sores, vomiting, diarrhea, fever, rash, or skin infection, at the patient's physician's order, when children need adult supervision rather than the parent, or at other times when visitation would interfere with the care of the patient or the care of other patients.