We know the billing and insurance process can sometimes be complex; so we’re providing some helpful information about the process.
Notify us of your coverage
If you have health insurance, it’s important to let us to know who your insurance carrier is and what type of insurance you have so we can verify your coverage, update our records and send the bills to the appropriate place. Our staff will routinely request to verify your insurance coverage, and often ask to see your insurance cards. We can also advise you on your copays and/or any other costs you may incur as part of your treatment.
Coordination of benefits (More than one insurance coverage)
If you have secondary coverage, please be sure to establish the proper sequencing of primary and secondary coverage at the time of each registration. This information is important to ensure your insurance company receives and pays your bill on time and accurately.
Co-payments are due prior to discharge (or at the time of service for physician and outpatient visits). We will send a bill to your primary insurance company after your medical service has been completed.
Explanation of benefits
After your visit, you should receive an Explanation of Benefits (EOB) from your insurance company, stating how much the insurance company paid and your portion of the bill.
Your portion of the bill
In today’s world of high-deductible medical insurance, it is more and more common for patients to be responsible for a portion of their bill. When you are liable for a portion of your bill, you will receive a billing statement from us after your insurance pays their portion. This bill will outline for you what portion the insurance paid, and the portion they have identified as your responsibility. As part of our billing process, we may reach out to you by phone to answer any question you may have and to make you aware of the different payment options you have available.
Services not covered
Most insurance plans have certain services they do not cover. We will do our best to inform you of your benefit levels ahead of time. Since there are many coverage plans available to patients, you are encouraged to review your policy and contact your insurance company prior to receiving care. While we will work diligently to understand your benefits, you and your insurance company are responsible for knowing what is and isn’t a covered benefit.
Bills from other providers
You may receive bills from different healthcare providers who were all a part of your care. These can include bills for anesthesiologists, pathologists, radiologists, as well as for physicians treating you as a part of your day-to-day health care services. Our team will handle any issues or questions you may have about care or services provided directly by The Christ Hospital or The Christ Hospital Physicians. For your reference, below is a list of other healthcare providers who may also send you a bill. Your bills will have direct contact numbers for their billing departments should you have questions.
Anesthesia Associates of Cincinnati
Greater Cincinnati Pathology
Team Health (ER Physicians)
Hospitalists of Mt. Auburn