Patient & Team Member Safety
Our commitment to safety is foundational to our Vision – to be a national leader in clinical excellence, patient experience, and affordable care. World class care requires every patient, provider, and team member to feel confident and empowered by a culture of safety.
Our Mission—to improve the health of our community and create patient value through exceptional outcomes and the finest experiences, all in an affordable way—drives our proactive approach to safety.
Our proactive safety strategy is not just a plan—it’s a promise. A promise to our community, our patients, and our teams that safety is not reactive, but intentional, integrated, and always evolving. Our ultimate goal is to achieve zero preventable patient safety harm events.
Cultivating a Culture of Safety
Together, our teams embody our mission to deliver exceptional outcomes and experiences—safely, reliably, and affordably.
We are embedding and implementing Principles of High Reliability to achieve these goals by:
- Creating a Preoccupation with Failure: Teams are trained to identify early signs of risk and respond swiftly, preventing harm before it occurs.
- Reluctance to Simplify: We encourage deep analysis of safety events and near misses, recognizing the complexity of healthcare and avoiding assumptions.
- Sensitivity to Operations: Frontline staff and leaders maintain situational awareness, ensuring real-time responsiveness to patient needs and system pressures.
- Commitment to Resilience: Our teams are equipped to adapt and recover quickly from unexpected challenges, maintaining safe and effective care delivery.
- Deference to Expertise: Decisions are guided by those with the most relevant knowledge—whether clinical, operational, or experiential—fostering trust and accountability.
These high reliability principles are embedded into daily practice through:
- Embedding Safety into Daily Practice: Clinical and operational teams integrate safety protocols into every patient interaction, ensuring consistent adherence to best practices.
- Collaborating Across Disciplines: Multidisciplinary teams work together to identify risks, share insights, and implement solutions that enhance safety and quality.
- Engaging Patients and Families: Staff actively involve patients and their loved ones in care decisions, promoting transparency and trust. We include patients and their families in our Patient Safety Meetings and in our Board of Directors meetings.
- Driving Continuous Improvement: Quality and safety teams monitor performance metrics, lead root cause analyses, and champion initiatives that prevent harm. They accomplish this by focusing on outcomes of harm.
Together, our teams are building a culture where safety is not just a priority—it’s a shared responsibility and a core value.
