Text Messaging Services

We help you manage your healthcare and stay informed about appointments and other important information through the use of Hello World, a platform powered by Epic, our electronic record system.  

You may receive messages from two numbers (short codes): 

• 28468: For appointment and other general information. 
• 20247: For billing-related messages. 

Hello World provides: 

• Improved Communication: Stay informed with the information you need, when you need it. 
• Seamless Integration: Messages are directly connected to your health records for improved accuracy. 
• Enhanced Security: Your privacy and data security are our top priorities. 

Update Your Contact Information 

To ensure you continue receiving these important notifications via text messaging, make sure your mobile phone number is accurate in MyChart:

1. Log in to MyChart. 
2. Select Personal Information or Account Settings. 
3. Verify or update your mobile number. 

Manage Your Preferences

---

Customize Your Communication Preferences 

To customize your communication preferences, log in to your MyChart account. and under Account Settings select Communication Preferences. You can control the types of information you receive via text or other communication tools such as mail, email, phone, and MyChart App push notifications. You can control how and when you receive information and updates including: 

• Appointment reminders 
• Health-related messages, results, and reminders 
• Billing and account information 
• How to access virtual appointments 
• Follow-up questionnaires 

Manage Your Text Notifications 

With our new text messaging service, you can use the following instructions to opt-in or out of this service: 

Opt-In: By signing up, you’ll receive important updates about your healthcare. Message frequency varies, and message and data rates may apply. Note: If you are already opted-in to our previous system, you are automatically opted-in to the new service. You can opt-out at any time, or, as noted above, log in to MyChart to update your preferences on what types of notifications you receive.  

Opt-Out: If you decide you no longer want to receive text notifications, reply STOP to any message. 

Manage Your Care via Text With Two-Way Communications 

With your text messaging service, you can conveniently manage aspects of your care via two-way text communications. For example, you may be prompted to reply to a text with a specific response to allow you to confirm, cancel, or reschedule an appointment.

SMS Program Disclosure

---

Text messages related to your relationship with The Christ Hospital Health Network (TCHHN), including updates related to your visits, MyChart account, billing notifications, one-time passcode, prescription reminders, and care management, will be sent to the phone number on file. 

• Message Frequency: Message frequency may vary. 
• Disclaimer: Message and data rates may apply. 
• Opt-In Details: 
  • Text START to 20247 to receive billing-related text messages. 
  • Text START to 28468 to receive text messages about your visits, MyChart account, one-time passcodes, prescription reminders, and care management.​ 

For help, text HELP, and to opt out of notifications from a specific short code, text STOP to that number when you receive a text. 

Please review our  Terms and Conditions​ for more information.