The Christ Hospital Receives 2018 Press Ganey Guardian of Excellence Award® for Achieving and Sustaining Excellence in Patient Experience
The Christ Hospital is pleased to announce that our Fort Wright Imaging department has been named a 2018 Guardian of Excellence Award® winner by Press Ganey for the second consecutive year.
The Christ Hospital is pleased to announce that our Fort Wright Imaging department has been named a 2018 Guardian of Excellence Award® winner by Press Ganey for the second consecutive year. The Guardian of Excellence Award recognizes top performing healthcare organizations that have achieved the 95th percentile or above of performance in patient experience.
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in healthcare. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year.
The Christ Hospital’s award-winning patient experience begins with strong service standards, reinforced daily in safety and quality huddles among staff. The network also relies on extensive patient and guest feedback through surveys, administrative rounding and focus groups.
“Patients and guests are our top priority at The Christ Hospital Health Network. To ensure the finest experiences, we listen to their feedback and adopt methodologies to meet their need appropriately,” said Debbie Hayes, Vice President and COO of The Christ Hospital. “This award affirms our efforts to uphold the highest standards of patient experience, from online appointment scheduling to nurse navigators and staff extensively trained in customer service.”
"We are proud to partner with The Christ Hospital to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
About The Christ Hospital Health Network
The Christ Hospital Health Network is an acute care hospital located in Mt. Auburn with six ambulatory centers and dozens of offices conveniently located throughout the region. More than 1,200 talented physicians and 6,100 dedicated employees support the Network. Its mission is to improve the health of the community and to create patient value by providing exceptional outcomes, the finest experiences, all in an affordable way. The Network has been recognized by Forbes Magazine as the 24th best large employer in the nation in the magazine’s “America’s 500 Best Large Employers” listing and by National Consumer Research as the region’s “Most Preferred Hospital” for more than 22 consecutive years. The Network is dedicated to transforming care by delivering integrated, personalized healthcare through its comprehensive, multi-specialty physician network. The Christ Hospital is among only six percent of hospitals in the nation to be awarded “Magnet” recognition for nursing excellence and among the top five percent of hospitals in the country for patient satisfaction. For more than 125 years, The Christ Hospital has provided compassionate care to those it serves.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.