Patients and their personal representatives, if any, are informed of their rights and responsibilities including visiting rights, at registration.
Care and treatment will be based on the following rights of the patient and the patient’s personal representative, if any, to:
Respectful, considerate and compassionate care including respect for your definition of family and requests for visitors.
Effective communication based on your individual needs, including interpreters, translators or assistive devices if needed.
The names of physicians and practitioners providing care or services.
Notice of your admission to a family member/representative and your physician.
Receive the notice “An Important Message from Medicare.”
Clear and complete information about your medical status, diagnosis, recommended courses of treatment, prognosis, plans for discharge and continuing healthcare requirements following discharge based on your age, language and in a manner you can understand. This includes access to your medical record within the limits of the law.
Respect for and accommodation of your cultural, religious, spiritual and personal values, beliefs, services and preferences.
Care provided in a safe and secure environment without the use of restraints unless medically necessary.
Participate in the development and implementation of your care plan, including your inpatient treatment/care plan, outpatient treatment/care plan, discharge plan, and pain management plan.
Receive from the physician information needed to give or withhold informed consent for care.
Make informed decisions about your care.
Make decisions regarding your care directly through advanced directives or with your personal representative, if any.
Request care or refuse care, treatment and services in accordance with the law and be informed of the medical consequences.
Accept or refuse involvement in a recommended study.
Privacy and confidentiality.
Include your personal representative, if any, in care, treatment and service decisions.
Information regarding outcomes.
Access to healthcare ethics consultants.
Access to protective and advocacy services.
Assistance in arranging care needed after discharge.
Access to request additions to and receive information on disclosures of health information.
An itemized bill.
Access to the complaint/grievance process by contacting Patient and Guest Services at 513-585-1200, without a negative impact on your care.
The following responsibilities are expected from all patients and their personal representatives, if any:
Provide accurate information on health, medications and medical history.
Follow the instructions and recommended treatment plan.
Assume responsibility for your actions if treatment plans are not followed.
Report pain accurately and provide feedback on the effectiveness of pain management efforts.
Identify when treatments or decisions are not understood or clear.
Be respectful and considerate of staff, visitors and other patients.
Follow hospital policies including those for smoking, safety, and visiting.
Payment for services based on necessary and accurate financial information.
Patient & Guest Services
Patient satisfaction is extremely important at The Christ Hospital Health Network. Should you have a concern or complaint, please ask to speak to the manager or person in charge. Should you wish to file a grievance, please contact Patient & Guest Services at 513-585-1200.
If you do not believe your concern can be resolved through Patient & Guest Services, you may also contact The Joint Commission Office of Quality Monitoring by email at firstname.lastname@example.org or online at JointCommission.org.
For care delivered in Ohio:
Patients may choose to take a grievance directly to the Ohio Department of Health at 800-342-0553 or HCComplaints@odh.ohio.gov. You may also write to the Ohio Department of Health Complaint Unit at 246 North High Street, Columbus,OH 43215.
Medicare patients with quality of care or discharge concerns can contact KEPRO at 855-408-8557, or in writing at KEPRO, Attention: Beneficiary Complaints, Rock Run Center,5700 Lombardo Center, Suite 100, Seven Hills, OH 44131.
For care delivered in Kentucky:
Patients may choose to take a grievance directly to the Kentucky Cabinet for Health and Family Services Office of Inspector General by calling 859-246-2301 or by sending a fax to 859-246-2307. You may also write to the Kentucky Cabinet for Health and Family Services Office of Inspector General at 3470 Blazer Parkway, Suite 300, Lexington, KY 40509.
Medicare patients with quality of care or discharge concerns can contact KEPRO at 844-430-9504 or in writing at KEPRO, Attention: Beneficiary Complaints, Rock Run Center, Suite 100, 5700 Lombardo Center Dr., Seven Hills, OH 44131.
Joint Commission Accreditation
The Christ Hospital is accredited by The Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards. For more information, visit JointCommission.org.
Safety and Security
Professional safety and security staff is on duty around the clock to assist with lost and found items, parking, escorts, or more serious security issues. If you have a question, ask your nurse or call Safety and Security at 513-585-2222.
The following visitation rights apply to each patient, the patient’s support person, if any, and the patient’s personal representative, if any. Patients may designate a support person to exercise the patient’s visitation rights, if the patient is unable to do so.
The Christ Hospital acknowledges the importance of family and visitors in the healing process. Family refers to two or more people related in any way – biologically, legally or emotionally. The Christ Hospital allows patients to define who family is to them.
Patients have the right to consent to receive (either orally or in writing) and to receive the visitors the patient designates including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and the patient has the right to withdraw or deny consent to receive specific visitors at any time, either orally or in writing.
Patients may receive visitors at any time 24 hours per day, 7 days per week, except in the following circumstances: for safety reasons when a patient is in isolation; for infection control reasons; when a guest is showing obvious signs of illness, such as symptoms of cold, cough, flu, runny nose, sore throat, cold sores, vomiting, diarrhea, fever, rash, or skin infection; at the patient’s physician’s order; to meet the recommendations of the Cincinnati Health Department; when children need adult supervision other than the patient; or at other times when visitation would interfere with the care of the patient or the care of other patients. In the perinatal unit, visitation may also be restricted for any guests under age 14 who are not up to date on immunizations or who have been given the chicken pox vaccine within the last six weeks. In the behavioral health unit, visitation is limited to the following hours to allow for patient treatment and therapy: Monday – Friday, 4:30 p.m. to 8 p.m., and weekends/holidays, 10:30 a.m. to 8 p.m. When it is clinically appropriate, the behavioral health unit will try to accommodate visitors outside of the standard visitation hours to promote patient- family-centered care.
If you have a private room, your family is welcome to spend the night. Every effort will be made to provide sleeping accommodations.
For patients in semi-private rooms, guests are asked to conclude their visits by 10 p.m. to allow the patient’s roommate to rest.
We acknowledge the value of visitors in the outpatient setting. Visitors may be limited or restricted when visitation would interfere with the care of the patient and/or the care of other patients.