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Financial Counseling

Our financial counselors are here to help you understand the cost of healthcare services and how to pay for them, including:

  • Information about your financial obligations

  • Understanding your insurance benefits

  • Assisting with Medicaid and Social Security eligibility

  • Understanding your bill

  • Setting up payment plans.

Scheduling a financial counseling appointment


Financial counselors are available weekdays from 7:30 a.m. to 4 p.m. You can meet by phone, video, or in person at our Mt. Auburn or Liberty Township locations.

On The Christ Hospital Mobile App

Select Paying for Care on the login screen or from the “More” menu after you have logged in. Click here to learn how to download our Mobile App.

On MyChart for Desktop


From the MyChart menu, select Schedule an Appointment then Financial Counseling Visit. Click here to login to your MyChart account.

If you do not have an account, click here for guest access.

By Phone

Call 513-585-2302 to speak with a financial counselor Monday - Friday between 7:30 a.m. – 4 p.m.

By Email

Send an appointment request to FinancialCounselors@thechristhospital.com.

Preparing for your appointment

Have your photo ID, insurance card (if you have one) and proof of income readily available. Proof of income can include paycheck stubs or your latest tax return.

How financial counseling works

Whenever possible, financial counselors assist you before you receive care. For non-urgent or elective services, we try to work with you early in the registration/admissions process. This allows us time to get to know your situation, understand your healthcare coverage and figure out how best to help you.

Emergency medical situations are different. The Christ Hospital Health Network complies with the Emergency Medical Treatment and Active Labor Act (EMTALA). This means that during emergencies, you are guaranteed stabilizing care regardless of your ability to pay.

Financial assistance

The Christ Hospital offers financial assistance to patients who cannot afford medical care. 

Our team can help you apply for Medicaid, Social Security Disability and The Christ Hospital Charity Program, as well as set up payment plans. Whether you have insurance or are self-pay, we’ll work to make the process as easy as possible.