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Financial Counseling

Our financial counselors are here to help you understand the cost of your healthcare services and how to pay for them, including:

  • Information about your financial obligations

  • Understanding your insurance benefits

  • Assisting with Medicaid and Social Security eligibility

  • Understanding your bill

  • Setting up payment plans.

Schedule your financial counseling appointment online

Financial counselors are available weekdays from 7:30 a.m. to 4 p.m. 

You can meet by phone, video, or in person at our main campus in Mt. Auburn or The Christ Hospital Medical Center - Liberty Township.

You can also schedule your financial counseling appointment within your Patient Portal. If you have not set yours up yet, click here to learn how to create a Patient Portal.

Preparing for your financial counseling appointment

  • Have your photo ID, insurance card (if you have one) and proof of income readily available. 

  • Proof of income can include paycheck stubs or your latest tax return.

Contact our Financial Counselors by phone or email

Call 513-585-2302 to speak with a financial counselor Monday - Friday between 7:30 a.m. – 4 p.m. 

Email can be sent to

How financial counseling works

Whenever possible, financial counselors assist you before you receive care. For non-urgent or elective services, we try to work with you early in the registration/admissions process. This allows us time to get to know your situation, understand your healthcare coverage and figure out how best to help you.

Emergency medical situations are different. The Christ Hospital Health Network complies with the Emergency Medical Treatment and Active Labor Act (EMTALA). This means that during emergencies, you are guaranteed stabilizing care regardless of your ability to pay.

Financial assistance

The Christ Hospital offers financial assistance to patients who cannot afford medical care. 

Our team can help you apply for Medicaid, Social Security Disability and The Christ Hospital Charity Program, as well as set up payment plans. Whether you have insurance or are self-pay, we’ll work to make the process as easy as possible.