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Financial Counselors

We understand that healthcare costs can be confusing and sometimes overwhelming. That's why we have a dedicated team of financial counselors to help you understand the cost of healthcare services and how to pay for them. Our counselors can assist patients in many ways, including:

  • Provide cost estimates before you receive care.

  • Offer information about financial obligations.

  • Help you understand your insurance benefits.

  • Assist with Medicaid and Social Security eligibility.

  • Help you understand your bill.

  • Set up payment plans.

Our team of financial counselors are friendly and knowledgeable, and they want to provide the best service to you. 

Financial counselors are available weekdays, from 7:30 a.m. to 4 p.m. 

How Financial Counseling Works

Whenever possible, financial counselors assist you before you receive care. For non-urgent or elective services, we try to work with you early in the registration/admissions process. This allows us time to get to know your situation, understand your healthcare coverage and figure out how best to help you.

Emergency medical situations are different. The Christ Hospital Health Network complies with the Emergency Medical Treatment and Active Labor Act (EMTALA). This means that during emergencies, you are guaranteed stabilizing care regardless of your ability to pay.

Learn More About Financial Assistance

We offer financial assistance to patients who cannot afford medical care. 

Our team can help you apply for Medicaid, Social Security Disability and The Christ Hospital Charity Program, as well as set up payment plans. Whether you have insurance or are self-pay, we’ll work to make the process as easy as possible.