Paying your bill online is simple, safe and convenient. You can pay for your hospital care, outpatient testing services and physician visits at The Christ Hospital Health Network right here.
Pay using your Patient Portal
You can pay bills and review account details on your smartphone using The Christ Hospital Mobile App or on your computer using MyChart.
Pay as a Guest
If you have not yet set up your Patient Portal, you can pay as a guest using the account number on your billing statement(s).
Billing Customer Service
Monday through Thursday, from 8 a.m. to 6 p.m. and Friday, from 8 a. m. to 5 p.m.
Request an Itemized Bill
Include the patient’s name, DOB, and the date of service. Itemized statements can only be sent to the email address listed in the patient’s medical record. All itemized statements are sent by Secure Email.
We want you to understand our billing process, your health insurance and financial responsibility.
Before you receive care
When you schedule an appointment or procedure with one of our providers or at one of our locations, a financial counselor will contact you prior to your appointment to go over the cost of the procedure and verify your insurance coverage.
Our financial counselors will provide you with an estimate of your out-of-pocket expense or co-insurance. You will have the option to pay your co-insurance at that time.
If you are not contacted by a financial counselor prior to your appointment, we will collect your insurance information and co-pay at the time of service. You can also login to your Patient Portal to verify your insurance and pay your co-insurance before your scheduled appointment.
After you receive care
We will send a bill, or what's called a claim, to your insurance company for the cost of services.
Your insurance company will send you an explanation of benefits (EOB) outlining what they will pay and what you will pay. An EOB is not a bill. It's a review of how your benefits work.
Once the insurance company pays their portion of the claim, we'll send you a billing statement for any remaining balance that you may owe.
This process can take about a month.
Billing from Other Providers
Depending on the care you receive, you may get separate bills for hospital services and the different providers who cared for you while you were at the hospital.
These may include the hospitalist or emergency physician who oversaw your care, the radiologist who read your X-rays, the anesthesiologist who gave you pain medicines before surgery, or the pathologist who analyzed your lab work.
Providers may be employed by The Christ Hospital Health Network or have contracted with us. Examples of contracted providers include:
When you need help with bills from contracted providers, please call the number on your statement. Because they are independent from The Christ Hospital Health Network, they have different billing departments and policies.
Help Paying Your Bill
If you need help paying for your care at The Christ Hospital Health Network, contact a financial counselor as soon as you can. Learn about financial assistance, like Medicaid eligibility, self-pay discounts, financial assistance programs and payment plans.