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The Christ Hospital Receives Outstanding Patient Experience Award for Third Year in a Row

For the third year in a row, The Christ Hospital has received the Outstanding Patient Experience Award from Healthgrades

6/3/2019

For the third year in a row, The Christ Hospital has received the Outstanding Patient Experience Award from Healthgrades. This distinction places The Christ Hospital in the top 15 percent of hospitals in the nation for patient experience, fulfilling its mission to transform care by providing the finest patient experiences.

Healthgrades Outstanding Patient Experience Award™ recognizes hospitals for their outstanding performance in delivering a positive experience for patients during their hospital stay. Healthgrades evaluates patient experience performance by applying a scoring methodology to nine patient experience measures, using data collected from the 32-question survey of the hospital’s own patients. Hospitals in the top 15 percent with the highest overall patient experience scores are recognized as Outstanding Patient Experience Award recipients.

In 2019, 434 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience. As part of the analysis, Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017 to identify hospital performance in this area.

The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms, doctor and nurse communication, medication and post-discharge instructions. The measure also include whether a patient would recommend the hospital to family and friends.

“This honor is especially significant as everyone in the organization can influence how our patients evaluate us. This reflects a commitment to the patient experience from all of our staff, whether their role is clinical, administrative, board member or volunteer,” said Arturo Polizzi, President and CEO of The Christ Hospital Health Network.

For more information about The Christ Hospital Health Network or to find a physician near you, call 513-585-1000 or visit TheChristHospital.com.

About The Christ Hospital Health Network: The Christ Hospital Health Network is an acute care hospital located in Mt. Auburn with six ambulatory centers and dozens of offices conveniently located throughout the region. More than 1,200 talented physicians and 6,100 dedicated employees support the Network. Its mission is to improve the health of the community and to create patient value by providing exceptional outcomes, the finest experiences, all in an affordable way. The Network has been recognized by Forbes Magazine as the 24th best large employer in the nation in the magazine’s “America’s 500 Best Large Employers” listing and by National Consumer Research as the region’s “Most Preferred Hospital.” The Network is dedicated to transforming care by delivering integrated, personalized healthcare through its comprehensive, multi-specialty physician network. The Christ Hospital is among only eight percent of hospitals in the nation to be awarded “Magnet” recognition for nursing excellence and among the top five percent of hospitals in the country for patient satisfaction. For more than 125 years, The Christ Hospital has provided compassionate care to those it serves. ###