​​​​​​Scheduled Video Visits 

Scheduled video visits are appointments with your healthcare provider where you connect via your patient portal:  The MyChart ​Mobile App or MyChart for Desktop. 

You will be able to see, hear and speak to your provider, similar to the experience you have with friends or family using Facetime. Video visits allow you to receive care in a more convenient way. 

L​earn more about video visits from our Frequently Asked Questions, or find tip sheets and a video tutorial about accessing your visit at the bottom of the page. ​

Frequently Asked Questions About Video Visits:

Why would I want a video visit?  

Here are just a few reasons why you might consider, or even prefer, a scheduled video visit:   

Convenience

Avoid travel and parking 

Quality

No waiting rooms | Allows you to socially distance

Life balance

Less time away from family and work 

Who can do a video visit? 

Dozens of providers with The Christ Hospital Physicians, in a variety of specialties, are offering video visits (with more rolling out each day), but you should call your provider’s office to determine if a video visit is right for you or if they recommend you be seen in person or access care another way.

Also, state law requires you to be in the same state in which your provider is licensed. You must be in the state where you usually see your provider at the time of the visit.

When should I schedule a video visit?  

When you call your provider’s office, the scheduler will let you know if a video visit is appropriate based on your needs or condition, or if other care options are best suited to your needs. In general, video visits are available for: 

• Illness

• Post-op follow-up care 

• Chronic care 

• Initial consultations 
  

What do I need to participate in a video visit?

• An active Mobile App or MyChart account (contact your provider’s office for assistance if you don’t already have one). 

• A good internet connection

• A mobile device or computer (laptop or desktop) with webcam 

What is the cost of a video visit? 

Video visits are often billed at the same rate as an in-person office visit, regardless of your method of payment. If your telehealth visit is covered by insurance, you may still have out-of-pocket costs, such as a copay, coinsurance, or deductible, based on your plan.

If video visits are not covered, you may be responsible for the full cost of the visit. For this reason, we recommend checking with your insurance provider before your appointment. Even if video visits are not covered by your insurance, they may still be an option for you. To discuss potential costs, please contact your care provider’s office.  

Are video visits covered by insurance?

Insurance coverage for video visits can vary. Before your video visit, we recommend checking with your insurance provider to understand what your plan covers. 

If your visit is covered, you may still have some out-of-pocket costs, such as co-pays, coinsurance or a deductible based on your plan. We will bill your insurance first, and you’ll only be responsible for any remaining charges.

Even if video visits are not covered by your insurance, they may still be an option for you. To discuss potential costs, please contact your care provider’s office. Patient safety and continuity of care matter most, and we encourage patients to keep their scheduled appointments whenever possible.

*Please note: Medicare telehealth coverage for video or phone visits will end January 31 unless Congress extends coverage. Telehealth services for behavioral and mental health care, as well as certain support services, are not affected by these changes and will remain avai​lable. If this applies to you, we encourage you to visit https://www.medicare.gov/coverage/telehealth for additional information. You can also reach out to your care provider to understand your options.

Are video visits secure? 

Video visits use secure video conferencing technology developed for medical care. The software’s security and confidentiality protocols meet the requirements of HIPAA. 

Are alternate options for care available? 

You should always contact your provider’s office for guidance on the most appropriate way to receive care. Based on your current needs and condition, he or she may recommend one of the following: 

• Video visit

• In-office visit

• E-visit

• Phone visit
  

• Urgent Care visit 

• Emergency department visit

​Questions about video visits? 

Just call your provider's office, and they will be happy to assist you.

Trouble starting your video visit?  

We've put together a tip sheet and a basic troubleshooting guide to help you navigate some of the most frequently addressed issues, or you can view our video tutorial below.

Video visits patient tip sheet   

Video visits basic troubleshooting guide

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