24/7 Video Visits

Expert care, when and where you need it.

Accessing care is now easier than ever, with 24/7 Video Visits - a form of virtual care (or telehealth) that allows you to see a board-certified physician or licensed nurse practitioner on demand through your computer or mobile device in just a few short steps.

24/7 Video Visits are available for cold symptoms, rashes, eye irritation, or other common conditions that require the attention of a healthcare provider but not necessarily an in-person visit. They’re affordable, fast, secure, and don’t require an appointment or previous visit with our Network.

Young, African American woman with a cold using her phone.

Text reads Insurance accepted for some visits

Text reads No previous visit with our network required

Conditions We Treat

Colds & coughs

There’s no cure for the common cold, but you’re not out of options, especially if it turns in to something more troubling like bronchitis.

Eye irritation/pink eye

You’ve got places to go and people to see. We’ll help determine if your eye issue is contagious and get you back to looking and feeling yourself in no time.

Flu symptoms

While we can't diagnose it virtually, we can evaluate your flu symptoms, and, if appropriate, tell you how to get tested.

Sinus troubles

Ugh. The pressure, headaches and stuffy nose. All you want is relief. We can help!

Skin conditions

Many skin conditions, like dermatitis, don’t require an in-person visit. Get assessed virtually, from the comfort of home.

Sore throat

Whether it’s caused by irritation related to drainage or the dreaded strep, we’ll get to the root of your sore throat and help you find relief.

Urinary tract infections

We know urinary pain and frequency can’t always wait to be addressed until tomorrow. We can help – and order antibiotics if necessary.

Other

We treat dozens of other common conditions. If we can’t help, we’ll connect you with someone who can.

Ready to get started?

After downloading our app or accessing our service online, follow these easy steps:

Sign up

Complete a brief form (in our app or online) by entering your medical history, pharmacy and insurance (if available). You can sign up in advance, which allows you to be seen as quickly as possible whenever you do need a visit. Or you can sign up immediately prior to your appointment. There’s no obligation when signing up.

Choose a provider

All providers are board-certified physicians or licensed nurse practitioners with special training in video health care. Simply browse the list of providers who are online and available for a visit, view their profiles, then choose one for your visit.

Pay securely online

Many visits are covered by insurance – depending on your plan, age and time of visit. For those paying out of pocket (also called self-pay), visits are a flat fee of $67. See our FAQs below for more details on insurance and pricing. We accept debit and credit cards for co-pays and self-pay video visits.

Start your visit

The provider will ask about your medical history and symptoms before diagnosing and treating you. If you’re already a patient of ours, the provider will be able to pull up your full medical record. If a prescription is needed, it will be sent to the pharmacy of your choice.

Receive an After-Visit Summary

You can access a summary of your visit through our app or online. If you’re a patient of The Christ Hospital Physicians, your provider will have access to the summary as well.

“This service is incredible and affordable and convenient and it’s just…the best!”

“I’m laying in bed having a doctor visit. I recommend it to all. My prescriptions are already at the pharmacy.”

"The doctors are professional and so helpful. Thank you…you’re a life-saver!”

FAQs

Will insurance cover my visit?: Interior Page Accordion 1 Text
To ensure as many people as possible have access to our 24/7 Video Visits, and insurance coverage can be applied when possible, we provide several options for participation. Coverage depends on: your insurance carrier, plan coverage, age, location, time of day, and if you select a Christ Hospital Health Network provider or “Any Available” provider. If insurance can't be applied, visits are a flat fee of $67. See below for additional guidance.
What’s the difference between a Christ Hospital Health Network Provider and “Any Available” Provider?: Interior Page Accordion 2 Text
A Christ Hospital Health Network Provider is employed by our Network. “Any Available” Providers are contracted providers that we have engaged to increase our coverage and expand your access to video visits. All providers are board-certified physicians or licensed nurse practitioners with special training in video health care.
What ages do you care for?: Interior Page Accordion 3 Text
24/7 Video Visits are currently available for adults and children 2 years and older.
What do I do if I’m not sure if my condition can be treated via video visit?: Interior Page Accordion 4 Text
First, assess whether your condition is an emergency. If you’re experiencing shortness of breath, difficulty breathing, uncontrolled bleeding, disorientation, injury involving the neck or back, go to the nearest Emergency Department or call 911. If it’s not a serious issue but you’re still not sure whether you need to be seen in person or can be treated through video visit, we can help. We’ll assess your condition and refer you to an in-person visit if necessary.
How long does the visit last?: Interior Page Accordion 5 Text
Visits typically last about 10 minutes, depending on your symptoms and medical history.
What if I need medication?: Interior Page Accordion 6 Text
If you need a prescription for the condition being treated, our providers can send a prescription electronically to the pharmacy you select when you sign up. We’re not able to prescribe controlled substances, however.
Can I access a video visit if I’m out of town?: Interior Page Accordion 7 Text
You can access a video visit anywhere in the U.S. Be sure to set your location to the state that you are currently located in so that you’re matched with a provider licensed in that state. Currently, visits taking place outside of Ohio and Kentucky are $59 and not available to Medicare/Medicaid members, per the policy of these insurance providers.
What if I need technical assistance?: Interior Page Accordion 8 Text
If you need technical assistance, please reference our list of technical FAQs below. Additionally, our help desk can assist with connectivity challenges and can be reached at 866-884-6374. You can also email us with less urgent questions at christhospitalvideovisits@amwell.com.

How can I prepare for my visit?
If you are accessing a visit from your computer or laptop, we recommend testing your computer camera and audio prior to your visit. Also, be sure your device is plugged in or fully charged.
What if I get disconnected?
If you get disconnected for any reason, start a new session. You'll only be charged for one visit.
What web browser will I need if I'm accessing my visit through my computer?
Video visits can be accessed from Chrome, Firefox, Safari, and Microsoft Edge. Both JavaScript and Cookies must be enabled in browser settings. The latest browser version is recommended.
Can I access a video visit without a camera or microphone?
You will need a working camera, microphone and speaker(s) in order to access a video visit. If you do not have the proper technology for a video visit, we encourage you to call your provider's office. Phone consultations can sometimes be scheduled if video visits are not an option for you.
Can I access video visits without a smartphone?
Yes, however you will need a tablet or computer with a working camera, microphone and speaker(s) in order to access a video visit.
How can I access a video visit from The Christ Hospital Health Network app?
Download the app from Google Play or the App Store. Then click "24/7 Video Visits." Log in, sign up or continue as guest.
Can I add other people to my visit?
You can, however, we recommend the visit remain private between you and your provider.
How do I show my provider photos of my condition during my visit?
Use the "Add Images" field to upload your images. Your provider will be able to see these images during your visit.
Do I have to fill out the Primary Care Provider, Images and Pharmacy fields?
If you do not have a primary care provider or images you would like to share during your video visit, you can leave those fields blank. The "Pharmacy" field is mandatory.
How do I end my visit?
To end your visit, simply click the "End" button at the top of the screen.
Can I schedule a video visit with my Christ Hospital provider?: Interior Page Accordion 9 Text
24/7 Video Visits are great for when you need care for a minor illness when you can’t see your primary provider. Some providers with The Christ Hospital Health Network also provide scheduled video visits and/or e-visits through MyChart. You can ontact your provider’s office to see if this is an option for you.
: Interior Page Accordion 10 Text

24/7 Video Visits

Expert care, when and where you need it.

Conditions We Treat

Colds & coughs

Eye irritation/pink eye

Flu symptoms

Sinus troubles

Skin conditions

Sore throat

Urinary tract infections

Other

Ready to get started?

​After downloading our app or accessing our service online, follow these easy steps:

Sign up

Choose a provider

Pay securely online

Start your visit

Receive an After-Visit Summary

FAQs

How can I prepare for my visit?

What if I get disconnected?

What web browser will I need if I'm accessing my visit through my computer?

Can I access a video visit without a camera or microphone?

Can I access video visits without a smartphone?

How can I access a video visit from The Christ Hospital Health Network app?

Can I add other people to my visit?

How do I show my provider photos of my condition during my visit?

Do I have to fill out the Primary Care Provider, Images and Pharmacy fields?

How do I end my visit?

After downloading our app or accessing our service online, follow these easy steps: